Shipping Policy

Last updated: 27-8-2026

Thank you for shopping with AEVA. Please review the following shipping information before placing your order.

Order Processing

In-stock orders are normally processed within 2–4 business days after payment has been successfully confirmed.

Business days exclude Saturdays, Sundays and Hong Kong public holidays.

Processing time refers to the time required for us to prepare and dispatch your order and does not include courier delivery time.

During promotional periods, pop-up events, public holidays or periods of high order volume, additional processing time may be required.

Hong Kong Delivery

Orders within Hong Kong are shipped primarily via SF Express.

Customers may choose delivery to:

• Residential addresses

• Commercial addresses

• SF Stores

• SF Express service points

• SF Lockers

• Other eligible SF Express pickup locations

For orders below HK$500, delivery will normally be arranged by SF Express freight collect, unless otherwise stated.

Orders of HK$500 or above qualify for free local delivery.

Free shipping applies to Hong Kong orders only unless otherwise stated.

SF Express Pickup Points & Lockers

If you choose delivery to an SF Express pickup point, SF Store or SF Locker, please provide the correct:

• Recipient name

• Contact number

• SF Express location or locker code

Customers are responsible for ensuring that all delivery information provided is accurate and complete.

Any additional charges arising from incorrect information, failed delivery, expired collection periods or unclaimed parcels may be borne by the customer.

Hong Kong Delivery Time

Once your order has been dispatched, delivery is subject to SF Express's service schedule.

Any delivery timeframe provided is an estimate only and is not guaranteed.

Delivery delays may occur due to weather conditions, public holidays, peak delivery periods, courier disruptions or other circumstances beyond our reasonable control.

AEVA is not responsible for courier delays after the parcel has been handed over to the delivery service provider.

International Shipping

AEVA offers international shipping to selected destinations worldwide.

Available shipping destinations and shipping charges will be shown at checkout where applicable.

International orders may be shipped via SF Express or another international courier service, depending on the destination and available delivery service.

Shipping charges may vary according to:

• Destination

• Parcel weight

• Parcel dimensions

• Courier service

• Remote-area surcharges, where applicable

International Delivery Time

International delivery times vary depending on the destination, courier and customs clearance process.

Any estimated delivery timeframe shown at checkout or provided by AEVA is for reference only and is not a guaranteed delivery date.

International shipments may experience delays due to:

• Customs clearance

• Local courier processing

• Public holidays

• Weather conditions

• Transportation disruptions

• Remote-area delivery

• Customs inspections

• Other circumstances beyond our reasonable control

Customs, Import Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, handling charges or other fees imposed by the destination country or region.

Unless otherwise expressly stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.

AEVA has no control over these charges and cannot predict the amount that may be imposed.

Customers are responsible for checking the applicable customs requirements, import restrictions, duties and taxes in their destination before placing an order.

Customs Clearance

Customers are responsible for providing any information or documentation required by the courier or local customs authorities for customs clearance.

If a shipment cannot be delivered because the recipient:

• Refuses to pay applicable duties or taxes

• Fails to provide required customs information

• Refuses the parcel

• Fails to collect the parcel

• Provides incorrect or incomplete delivery information

any return shipping, customs, handling or redelivery charges incurred may be borne by the customer, subject to applicable law.

Pre-order Items

Items marked as Pre-order require additional preparation time.

Unless otherwise stated on the relevant product page, pre-order items normally require approximately 10 business days before dispatch.

Estimated preparation times are provided for reference only and may occasionally change due to production, supply or logistics circumstances.

By purchasing a pre-order item, you acknowledge and accept the applicable preparation time.

Orders Containing In-stock and Pre-order Items

If your order contains both in-stock and pre-order items, the entire order will normally be shipped together once all items are ready.

If you would like your in-stock items to be shipped separately, please contact us before fulfilment.

Additional shipping charges may apply for separate shipments.

Incorrect or Incomplete Delivery Information

Please review your delivery details carefully before completing your order.

Customers are responsible for providing accurate and complete information, including:

• Recipient name

• Contact number

• Delivery address

• Postal code, where applicable

• SF Express pickup point or locker code, where applicable

AEVA is not responsible for delays, failed deliveries or additional courier charges resulting from incorrect or incomplete information provided by the customer.

If you notice an error after placing your order, please contact us as soon as possible.

We will try to assist where possible, but changes cannot be guaranteed once the parcel has been dispatched.

Failed or Unclaimed Deliveries

If a parcel is returned to AEVA because it was:

• Unclaimed

• Rejected

• Undeliverable

• Sent to an incorrect address provided by the customer

• Not collected within the courier's specified collection period

the customer may be required to pay the applicable shipping fee before the parcel can be resent.

Original shipping charges, where applicable, are non-refundable.

For international orders, additional return shipping, customs or handling charges may also apply.

Lost or Damaged Parcels

If your parcel appears to be lost or arrives with visible courier-related damage, please contact us as soon as possible.

Please provide:

• Your order number

• Tracking information

• Relevant photographs, where applicable

AEVA will assist with submitting an enquiry to the courier where appropriate.

Any investigation, compensation or claim may be subject to the courier's applicable terms, procedures and compensation limits.

Delivery Confirmation

An order will generally be considered delivered once the courier's tracking system confirms successful delivery or collection.

If you believe there is an issue with a parcel marked as delivered, please contact us promptly so that we can assist with an enquiry.

Contact Us

For shipping enquiries, please contact:

AEVA
Email: aeva.theofficial@gmail.com
WhatsApp: +852 9308 6254